Frequently Asked Questions
We have been asked a lot of questions over the years; here are answers to some of the most common.
Why should I choose DesktopShipper?
If you are looking for a rate-shopping and label printing solution that can integrate into your order management system with robust features and exceptional support, then DesktopShipper is for you! Our live support team is dedicated to providing you with industry leading support.
How do I know I am getting the best possible rate?
By Rate-Shopping services between all of your available carriers Desktop Shipper automatically selects the lowest price option for the packages transit class category.
What is Rate-Shopping?
Rate-Shopping is the process of acquiring multiple quotes for a specific package and destination from multiple shipping/mail carriers in order to be able to select the lowest cost service for the required transit time.
Can I keep using my pre-negotiated rates when shipping FedEx, UPS, USPS, or other carriers?
Yes; we can integrate your specific negotiated rates into DesktopShipper.
Do you offer any discounts?
With DesktopShipper, we can provide you access to discounted domestic, international, and reduced price USPS postage.
What is Stealth Postage?
“Stealth Postage” (also known as “Hidden Postage” or “Keyline Postage”) prevents the postage charges from printing on the label.
Is my Order Manager compatible with DesktopShipper?
DesktopShipper has documented support of many of the most popular Order Management Systems. Click Here to see what order management systems we support.
What is Batch Printing of Shipping Labels used for?
Batch printing allows you to print all of your shipping labels at one time (instead of individually) and is most often used when printing large volumes of labels for a single items.
Can DesktopShipper be used to Automatically Import Orders?
Orders can be pulled directly from your Order Manager by scanning the bar-code or entering the order number. Use our CSV importer to import orders directly from a spreadsheet!
Can DesktopShipper handle Address Verification?
Address Verification is automatically performed for every order processed by DesktopShipper to ensure you are not shipping to bad addresses.